What I Do

I help businesses turn complex initiatives into clear, achievable plans that deliver real results. Whether you're launching a new product, scaling operations, or improving customer service, I bring structure and focus so you can stay aligned with what matters most.With extensive experience in project and program leadership, technical delivery, executive management, and business strategy, I understand how to balance day-to-day execution with long-term strategic goals. I’m hands-on, detail-focused, and committed to keeping you informed with the right amount of insight by raising issues when needed and keeping everything on track behind the scenes.I bring the leadership and experience needed to guide high-stakes enterprise IT projects, solve operational challenges, and drive strategic initiatives. My approach goes beyond technology. I engage stakeholders, build alignment around your definition of success, and help you realize the full value of your investment.

Background

I am a dynamic technology and EPMO leader with over 20 years of experience in project/program management, technology operations, and strategic transformation in healthcare insurance and technology. I am PMP certified, hold an MBA from DePaul University and a Leadership Certificate from the Lake Forest Graduate School of Management. My unique background has served all sides of a program—executive leadership, project execution, and business strategy—enabling a holistic approach to driving success.I have a proven ability to bridge technical and business needs, optimize IT spend, and lead large-scale implementations. I have expertise in cloud operations, security compliance, provider and claims data, financial management, and vendor negotiations. I have hands-on experience with cloud architecture, API design and data management. I've worked for major healthcare payers and a startup, adapting to each unique challenge.I’ve always believed that technology is a tool, not the destination. That belief shaped my path from a teen tinkering with Apple IIs and Atari 8-bit personal computers to a career focused on using technology to drive meaningful business outcomes.I started out supporting servers, networks and desktops then dove headfirst into engineering roles where I soaked up certifications, traveled often while serving diverse clients and I loved every minute. I later moved into Corporate IT at the Blue Cross Blue Shield Association where I helped scale infrastructure, led teams, and discovered the thrill of building systems that matter. Those early days had a startup feel which was fast-paced, hands-on, and full of growth.As the work evolved, so did I. I moved from engineering into project and then program management, drawn to the challenge of turning complex, cross-functional work into something cohesive. I managed multi-million dollar Infrastructure, Security, Data and Software Development programs. I guided Agile transformations, mentored teams, and partnered with business and technology leaders to drive change. Eventually, I transition to Product Director leading a system-wide provider data transformation from the business side.Then came the opportunity to help grow a startup as VP of Technology Operations & Delivery. It brought me back to operations, but with the perspective of a strategist and builder. I drew on everything I’d learned: cloud, security, SDLC, compliance, data, people, and process. We achieved HITRUST certification, matured the company, and built something I’m deeply proud of.The title has changed over the years: Engineer, Operations Manager, Project Manager, Program Director, Product Director, , Vice President but the core has stayed the same. I bring structure, focus, and heart to technical work that enables business success.

4L Data Intelligence Publicity Photo

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2022 Blue National Summit in Orlando

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On Site during Data Center Build in 2006

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Benefit of Working from Home

Services

Over the course of my career, I’ve built a broad toolbelt of skills and experiences that I bring to every engagement. I provide hands-on leadership and support across a range of services as a full-time employee, consultant, or contractor.I can build processes and delivery structures from the ground up or improve and optimize existing ones. I focus on getting results through teamwork, structure and focus.

Strategic Advisory

• Strategic Roadmapping & Portfolio Planning

• Budget Modeling & Forecasting

• Change Management Strategy

• RFP Creation & Response Support

• Insourcing / Outsourcing Strategy

• PMO Maturity Assessments

• HIPAA & Regulatory Program Leadrship (HITRUST, SOC 2)

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Program & Project Leadership

• Project Leadership (New & In-Flight)

• Turnaround of Troubled Projects

• Project Audits & Post-Implementation Reviews

• Operational Readiness & Go-Live Planning

• Agile Coaching and Leadership (Scrum Master, Product Owner, Product Manager, Release Train Engineer)

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Healthcare Data & Technology

• Provider & Claims Data Program Oversight

• Healthcare Analytics Platform Implementations

• Data Governance & Regulatory Compliance

• Enterprise Infrastructure & Data Platform Projects

• Software Development Life Cycle (SDLC) Optimization

• Cloud Operations & Vendor Management

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Team & Organizational Enablement

• Program Governance Design & Execution

• Executive & Stakeholder Alignment

• Team Coaching & Capability Building

• Mentorship for Emerging PMs & Leaders

• Steering Committee & Executive Communications

• Cross-Functional Alignment Strategy

Leading Team Discussion

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Even leaders seek guidance from the Wise

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Visiting 4L Data Intelligence Colleagues in Bangalore, India

Experience

Introduction

Over two decades of experience at the Blue Cross Blue Shield Association in different roles has given me a deep understanding of how large enterprises operate and evolve, from infrastructure and operations to strategic programs and business transformation. The variety of roles I held and business areas served provides firsthand insight into how to effectively lead change across organizations.More recently, I led technology operations and delivery at a fast-paced, AI-driven healthcare data startup. There, I applied my experience in technology, security, and compliance to help mature operations under the pressures of rapid growth.Together, these experiences give me the uncommon perspective of enterprise scale and startup agility. This shapes how I lead, deliver, and adapt and how I can help improve your organization.

V.P. Technology Operations and Delivery
4L Data Intelligence (two years)

As Vice President of Technology Operations and Delivery at 4L Data Intelligence, an AI-Powered platform focused on healthcare fraud, waste and abuse prevention and provider data management among other services, I led the company’s IT operations, cloud infrastructure, security and compliance.I led design and implementation of enterprise security and risk management frameworks to ensure data protection and regulatory compliance, including successfully driving the organization through HITRUST certification. I provided hands-on leadership in cloud architecture, infrastructure design, and scalable system security. I managing a $3M+ IT budget to balance performance, innovation, and cost efficiency.I directed both strategic and tactical delivery activities, aligning them with business priorities and timelines. I also oversaw client onboarding and support operations, significantly enhancing the customer experience and service quality.

Program/Product Director (seven years)
Blue Cross Blue Shield Association

This experience uniquely positions me to ensure strong alignment between product and program management, an area where many initiatives struggle. I served as both Program Director (2020–2021) and later Product Director (2022–2023) for a nearly $50M multi-year transformation initiative to modernize and improve data interoperability for a nationwide provider data exchange platform. This rare dual perspective gave me firsthand insight into how strategic delivery and product value alignment must work hand-in-hand to drive success on complex, enterprise-scale programs.From 2018 to 2020, I led a $35M enterprise Data Strategy program spanning multiple related products and dozens of projects. The work was organized into three major workstreams (Claims Data, Provider Data, Master Member Identifier) each coordinated by a Senior Project Manager.I provided leadership, alignment, and accountability across all teams. In addition to overseeing the broader program, I also directly managed select high-impact software development and infrastructure projects. These efforts helped advance the data strategy of the national Blue Cross Blue Shield system and supported member organizations in meeting their evolving business and compliance needs.

Senior Project Manager (twelve years)
Blue Cross Blue Shield Association

I led from project inception to close-out progressively larger and impactful infrastructure, security and software development projects and programs to $3M. I pioneered entrepreneurial project management and managed some of the organization’s first Agile projects and supported agile transformation as an agile coach.

Early Career

I led and performed hands-on technology implementation and support as a systems engineer, operations manager, and project manager focusing on infrastructure, end-user computing, and development support.

Projects

Introduction

The projects featured here span two decades of experience and demonstrate the variety, scale, and impact of the initiatives I’ve led and the depth of experience and knowledge I bring.In many of these efforts, I was responsible for the entire project lifecycle, from justification and funding approval to procurement (RFI/RFP), stakeholder engagement and change management. I led teams from business, technology, vendors and ensured operational handoff.While the specific technologies may have evolved, the fundamentals of leading diverse teams, aligning goals, managing complexity, and delivering results remain constant. It’s this timeless experience that I bring to every engagement.

Program & Portfolio Leadership

Healthcare Data & Analytics

Enterprise Technology & Infrastructure

Finance, Procurement and Compliance

Enterprise Systems & Legal Support

Technology

Introduction

My technical experience allows me to bridge the gap between business goals and technical execution and bring clarity and direction where others might get lost in the weeds. Over the course of my career, I’ve worked across a broad range of technologies and systems.While I may not know from memory every configuration option, I understand what each system is meant to do, how the pieces fit together, and how to support the people making it work. I quickly grasp technical issues, ask the right questions, and can step in to configure or troubleshoot when needed.Whether hands-on or through my teams, I’ve led and supported implementations, migrations, and day-to-day operations across numerous platforms.

Cloud Platforms & Infrastructure
Azure, AWS, Snowflake, Virtual Machines (Windows and Linux), VPNs, Entra ID (Azure AD), Intune, DuploCloudData & Integration Technologies
SQL Server, SnowFlake, Azure Data Factory, Data Stage, data warehouses, REST APIs, interoperability including HL7 FHIRMonitoring & Observability
Azure Application Insights, StatusCake, SolarWinds, Uptrends, custom alerting and loggingEnterprise Productivity & Collaboration
Microsoft 365 (Teams, SharePoint, Outlook, OneDrive), ZoomEndpoint & Identity Management
Entra ID, Intune, Group Policy, device compliance, MFA, conditional accessProject & Work Management
Microsoft Project Server, Planner, Monday.com, AsanaSecurity, Compliance & Risk Management
Proofpoint, Microsoft Defender, HiTrust & SOC 2 controls, vulnerability scanning, Drata, VantaSupport & Service Operations
HubSpot (Helpdesk, Knowledgebase), ServiceNow, email/ticket workflowsSoftware Development & Product Lifecycle
Azure DevOps, GitHub, Jira, Rally, backlog management, release planningBusiness Applications & Enterprise Systems
PeopleSoft Finance, HRIS systems, RFP/RFI tools, vendor portals

Contact

I'm available to collaborate on IT project and program delivery, operational and security initiatives across the U.S.

Let's explore how I can help you solve problems, lead initiatives or free up your time to focus on what matters to you.

Contact me at:

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